Production Operations Analyst, E-Commerce
Company Name:-
Ralph Lauren
Job Location:-
Bengaluru, Karnataka
Job Summary:-
Position Overview
As a Production Operations Analyst, this role will be responsible for production support of Ralph Lauren websites in North America, Europe and APAC , supporting ecommerce and OMS business applications.
Based in Bengaluru, India this Production Operations Analyst role will be working in partnership with Global Digital teams leveraging strong technology & analytical skills to enable production support and operations of the digital systems.
Successful candidates will also be able to follow a disciplined approach (Agile & Production Ops) in managing work & communicating effectively and following established IT guidelines (security, project processes, etc.
).
Essential Duties & Responsibilities
Point of contact for all production issues and operational support status of all global ecommerce sites (as assigned) including related internal and third-party applications and services that support the ecommerce platform.
Log and track production issues and see them through to resolution.
Communicate effectively with e-Commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause.
Leverage hands-on experience to lead team to triage and escalate issues to third level support as appropriate.
Work closely with the developers, release managers, and first-level service desk support team to facilitate acceptance and release of new systems and features.
Deliver regular site performance reports daily, weekly and monthly.
Track and gather data for measuring operational trends and identifying areas for improvement.
Maintain quality service by establishing and enforcing organizational standards.
Demonstrate the ability to complete multiple tasks under pressure.
Willing to work flexible hours, as needed, to hit project deadlines or address production issues.
Maintain operational documentation and knowledge base to streamline incident resolution.
Experience, Skills & Knowledge
Computer Science, Information Systems, Project management or other related field, or equivalent work experience.
Technical experience in development, software quality assurance or infrastructure environments.
Previous SF Commerce Cloud experience (formerly Demandware) preferred.
Sterling
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