Company Name:-
Kone

Job Location:-
Chennai, Tamil Nadu

Job Summary:-
We are looking for
We are now looking for a Team Leader – Monitoring for the KONE IT Operations Center
As a Team Lead for the Monitoring team, you will be responsible for providing direction to a team of monitoring engineers, handle day to day task assignments , run end to end application monitoring operations, publish periodic reporting and to keep the team motivated to perform at their best.

You will work closely with the solution and platform owners and IT Stakeholders to capture ,setup and operate the monitoring requirements and required actions for various applications.

You will also formulate run books and process charts for movement of tasks from different levels of support, along with resource shift management using a shift roster.

The location of the position is at India Technology and Engineering Center (ITEC) Chennai, India
Skills, Education and Experience Required :
7+ Years of experience in application Maintenance and Support area, preferably in application monitoring
Bachelor or Master’s degree in Computer science or Information Technology
ITIL Process Knowledge
Basic Knowledge on application monitoring tools such as Splunk , Zabbix, Cloudwatch etc
Basic knowledge on AWS Platform and IoT
Proven experience in managing stakeholder expectations and exceeding satisfaction metrics.

Strong leadership and interpersonal skills.

You are:
Energetic, self-motivated, and inspiring team player.

Capable of logical thinking and efficient decision making
Confident to communicate in all levels and conduct presentations and training sessions.

Able to build strong relationships with stakeholders and the team
Strong report building and data analysis skills
Capable of working with changes and uncertainty, and handling them by seeing possibilities through a questioning and positive mind-set.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.

Sustainability is an integral part of our culture and the daily practice.

We follow ethical business practices and we seek to develop a culture of working together where co-workers

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