About the role:

• Understand the needs of the support business and opportunities to be solved with technology.
• Work in a fast-paced, deadline-driven environment, with the ability to work quickly and on multiple projects at a time.
• Document detailed system requirements based on discussions with business users.
• Partner with technical teams and architects on proposed solutions and delivery of requirements from conception to release.
• Perform and coordinate user acceptance testing for all releases.
• Provide support on delivered solutions during major incidents as needed.
• Participate in business administration and production support activities as needed.
• Collaborate with Program Management to report on status of projects and address any risks that arise in delivery.

About you: 

• You have excellent written, verbal, and organizational skills to coordinate multiple simultaneous projects and multiple stakeholders.
• You have an ability to form relationships at various/multiple levels.
• You have excellent problem-solving skills.
• You have a curious mindset and an investigative nature.
• Your background includes 5+ years of designing and delivering software solutions, preferably in an Agile environment.
• Your experience includes implementing solutions across support technology domains, such as CRM, ticket management, contact center, telephony, or websites.
• Your platform expertise preferably includes any of: Oracle B2B Service, Oracle Visual Builder, AWS Connect

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