Company Name:-
Ford Motor Company

Job Location:-
Dearborn, MI

Job Summary:-
Dearborn
Ford Motor Company
Product Development
Job Description & Qualifications
At Ford Motor Company, we believe freedom of movement drives human progress.

We also believe in providing you with the freedom to define and realize your dreams.

With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

What you’ll be able to do:
Leverage Connected Vehicle Data (Leading Customer Indicators) as a real-time data source to improve upon any early issues as well as to support proper prioritization on improving Traditional Quality Metrics;
Become the Voice of the Customer within Enterprise Connectivity while maintaining a Customer-Centric Mindset and behavior at all times;
Pro-Actively Drive investigations and take actions to deliver Traditional/Leading metrics towards Best-In-Class performance;
Support creation of an up-to-date Quality Framework encompassing all Connectivity Features (such as: In Vehicle Infotainment Systems, Pre Launch, Over the Air Updates and Fleet);
Ability to quickly benchmark (internally and externally) while establishing action plans on quality indicators, across all Connected Vehicle Features;
Proactively identify and gather peer support to quickly solve any issues affecting both: Retail and Fleet Customers
Critical Success Factors
Maintain Leading and Traditional KPIs below yearly-established metrics
Establish/Track actions to achieve Best In Class (BIC) metrics
Submit monthly Quality reports to Quality Management with action plans
Pro-actively address early rising customer facing issues by interacting real time data (using Operational Analytics dashboards and/or querying Ford Cloud data) as well as customer communication channels (CRC, App Stores, etc.

)
A passion for trouble shooting and thirst for gaining a deeper understanding of multiple technologies across a complex ecosystem
Keep a clear communication channel on daily work/activities with Direct Supervisor/Peers, while maintaining resilience to balance among daily/weekly new demands
The minimum requirements we seek:
Bachelor’s Degree in Engineering, Data Science or related scientific field
1+ years of experience

FOR MORE DETAILS CLICK BELOW LINK [convertful id=”110657″]

Click Here For More Details