Company Name:-
Northgate Public Services

Job Location:-
Mumbai, Maharashtra

Job Summary:-
Company Description
Rave Technologies – A Northgate Public Services Company, is a software services company that works with small and medium sized organisations.

We are a part of Northgate Public Services Company which is based in the UK.

Based in Mumbai, Rave Technologies’ end to end product/application engineering services help address challenges in the product or application development life cycle.

These services include Requirement Analysis, Software Architecture, Design, Development, Testing and Maintenance with specialised services in Cloud/SaaS Migration, Usability Engineering, System Architecture and Design, and Independent Testing solutions.

Job Description
Requisites
Education:
Related technical Master’s Degree / Bachelor’s Degree (IT)
Experience (years):Total IT Experience: 3-6 years
Relevant Problem management experience: 2-3 years
Industry / Technology background:
Managed Services, IT Infrastructure Support
Location:
Mumbai
Working Hours:
Full Time UK Hours
[Standard Rave] Pre-employment checks:
Required
Responsibilities/Duties:Analysis and reporting of incident data to identify trends, potential problems and root causes
Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure
Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.

Diagnosis to determine whether new incidents are related to known errors or existing problem records
Facilitating and coordinating technical meetings
Leading and facilitating post mortem investigations into high impact faults.

Managing root cause analysis between technical teams.

Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure.

Production of statistics and reports to demonstrate performance of the Problem Management process

Overall Project/Task description
To provide a high quality, proactive support and management service to a large multi-client community as part of a customer focused support team.

Working to contracted SLAs and delivering best in class services to our customers.

The Problem Analyst has responsibility for analysis and

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