Company Name:-
Databricks

Job Location:-
Bengaluru, Karnataka

Job Summary:-
As a Data Delivery Engineering Manager (Customer Success Manager) can be based from our Bangalore or Mumbai offices.

Build a team of Customer Success Engineers (Customer Data Engineers) with post sales ownership of overall success of customers.

This is a unique opportunity within Databricks working with the APJ team engaging with our customers in activities such onboarding them onto the Databricks platform, delivering enablement sessions, workshops and content in consideration of priorities.

Building that all important Trusted Advisor relationship by providing expertise and best practice.

You will report to the Area Vice President Customer Success.

The impact you will have:

Manage a team of technical Customer Success Engineers to achieve customer, company, and team goals
Assign accounts and distribute work across individuals for customer coverage and team balance
Inspire the team to be customer obsessed by understanding customer goals, their use cases, and Databricks technology
Partner with Sales teams to increase growth and successful renewal of accounts.

Work with teams to reduce customer risk and help your team with escalations.

Lead team activities to monitor customer progress, forecast growth and achieve growth (GRR) and net retention (NRR) targets.

You will provide input to grow and promote internal processes and customer success service offerings
You will promote programmes, plans and documentation
What we look for:

You will have experience in a customer-facing role leading a technical team of consultants/solution architects or technical account managers.

Experience in Team management, you will manage up to 5 (five) Customer Engineers – onshore and offshore teams.

Experience delivering workshops, customer engagement programmes and working with customer important partners of the business technical and non-technical
Experience with enterprise IT and big data technologies including Spark, AI, data science, data engineering, Hadoop or Cassandra
Fluent coding experience in Python, R, Java, Spark or Scala
Experience of public cloud platforms AWS, Azure or GCP and SaaS
Conversant with business issues our customers face today and likely big data use cases in different industries
Bachelor’s degree in Computer

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