Primary Responsibilities:

• Daily administration and proactive monitoring of business-critical data in Salesforce and other related integrated databases
• Manage process queues and mitigate any exception output within expected SLAs
• Collaborate and communicate with business partners
• Manage the quality of data processed through customer submitted data sources
• Perform accuracy checks and resolve exceptions produced by submission processes
• Leverage customized reports and dashboards using the base tools provided by the Analytics team
• Perform proactive data cleansing, merging, de-duplication activities
• Leverage Salesforce platform, Snowflake, ETL, and Einstein analytics tools
• Manage and update multiple databases for consistency
• Research and resolve data anomalies associated with regulated data
• Create data dictionaries to document data types, associated business rules, and remediations paths
• Test and correct errors, and refine changes to database
• Perform end to end diagnostic analytics to identify data anomalies to be resolved and fixed at source
• Assist in development of tools to measure provider directory elements compared to Salesforce to ensure accuracy and alignment
• Answer user questions
• Confers with co-workers to determine impact of database changes on other systems

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in manipulating large data sets while understanding both technical and business impacts (demographics, complex data models, multi-relational data)
• 3+ years of SQL or equivalent data capture experience
• 1+ years of Python experience (including data focused libraries such as pandas)
• Experience working in multiple data platforms
• Proficiency with MS Office suite
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• 3+ years of experience in health care data analysis
• Proficiency using Salesforce or other CRMs
• Salesforce Admin experience
• Snowflake Experience
• Computer programming basics to interpret and understand logic/code behind

Soft Skill Match:

• Analytical and problem-solving skills, with attention to detail
• Demonstrated written and verbal communication skills
• Demonstrated self-motivation and initiative to excel in a fast-paced environment & pivot priorities as business needs shift
• Ability to collaborate with others across multiple teams
• Demonstrated ability to collaborate with end users in various departments