Customer Success Assistant
Company Name:-
Integral Ad Science
Job Location:-
Pune, Maharashtra
Job Summary:-
Vista is the world’s leading leading private equity firm for Enterprise Software and recently invested $1B in the Reliance Digital Platform.
As part of the Vista portfolio, Integral Ad Science (IAS) is a NYC-headquartered global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry.
We are seeking an Customer Success Assistant to join our team in Pune.
The primary focus of this role is to shorten time to drive your customer adoption of Integral technology, increase ROI for your clients, maintain strong relationships, and ultimately achieve renewals for our most valued accounts.
As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry.
Under the direction of your manager and the CS team, you will learn technical, communication and commercial skills.
Training will be provided in all areas.
What you’ll do:
Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
Build a solid understanding of all IAS products and processes
Manage a dynamic, high-volume list of clients
Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
Prepare regular reporting and data analysis of client activity Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
Attend external meetings and present to clients
Drive automation and create process and methodology documentation
Develop client relationships to incorporate a deep understanding of client goals
Communicate client needs and act as an internal advocate for owned clients
Adhere to IAS values at all times
What you’ll need:
0-2 years’ experience, ideally in the Ad-tech industry
Strong analytical skills, with the ability to identify business issues, analyse data, draw conclusions, and develop actionable recommendations
Understanding of online advertis
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