Job Summary:

To implement, configure and support on MIS applications to have collaboration tools, Finance ERP, CRM, HR, DB, Corporate portal, R&D and all other applications for end-users. Taking maintainability, performance, scalability and usability into account. This covers complete MIS Business enablement, Application support management in cooperation with IT teams and product owners.

To maintain business continuity by providing 24X7 MIS applications availability to the customers.

Roles and Responsibilities:

• Carrying out design, Implement, configure, Administer and support Finance ERP, CRM, HR, DB, Corporate portal, R&D applications by coordinating with respective End-user requirements & Internal team
• Committed to providing quality customer service
• A demonstrated positive and proactive approach in identifying problems, creating innovative solutions and managing projects
• Good understanding of MIS Infrastructure Environment and integrating with IT applications like AD, Exchange, Office 365.
• Provide appropriate inputs to the problem management process, RCA preparation
• Advising customers on best practices/or the most ideal solution based on experience
• Handling escalation service requests by co-ordination with IT teams like IT-Helpdesk & Office IT
• Defining Backups & Restoration procedures and coordinating with IT & Infra team.
• Create & Manage MIS Documentation to provide support to end-users & IT Staff
• Perform daily system monitoring, verifying the integrity and availability of all MIS application 24X7.

Education requirement:

• Diploma in Computers/Bsc. -IT/ B.E./B.Tech/MCA

Experience range:

• 4-5 years of experience working in MIS application handling.

• Salesforce – systems Knowledge and experience is mandatory
• Experience with NetSuite – Advantage
• Experience with Dell Boomi – Advantage
• Salesforce and Finance processes and system understanding is mandatory for that position
• ERP knowledge and understanding is must (Net Suite and Open Air are added advantages)
• SQL Server knowledge (including DBA capabilities) is added advantage to this position
• Gather requirements from business including content inventory, business process flows and other details affecting the management and organization of their information
• Manage permissions, enterprise content, security, and governance
• Demonstrate technology to business units and update and direct users to training material and SharePoint resources
• Good understanding on Cloud based Applications and Integration with AD is added advantage.
• Experience in cross organization business processes at global companies

Technical/ functional skills required:

• Salesforce.com – Advanced level (Mandatory)
• NetSuite – Advanced level (Advantage)
• SQL Server DB – Advanced level (Advantage)
• SharePoint – Advanced level (Advantage)
• MIS Applications workflow & process – Advanced level (Advantage)
• High level of English

Soft skills required:

• Ability to work closely with the business users
• Strong investigation and problem-solving skills, takes ownership, follows issues through to completion
• Strong customer facing focus and excellent written and spoken communication skills
• Ability to understand the impact of support issues and prioritize accordingly
• Ability to handle multiple activities simultaneously.
• Ability to work comfortably with minimal supervision, take responsibility, deal with ill-defined problems
• Excellent team player
• Excellent Service orientation