Analyst I, IT Service Desk
Company Name:-
CommScope
Job Location:-
Hyderabad, Telangana
Job Summary:-
Everyone communicates.
Its the essence of the human experience.
How we communicate is evolving.
Technology is reshaping the way we live, learn and thrive.
The epicenter of this transformation is the networkour passion.
Our experts are rethinking the purpose, role, and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment, and simplify migration.
From remote cell sites to massive sports arenas, from
busy airports to state-of-the-art data centerswe provide the essential expertise and vital infrastructure your business needs to succeed.
The worlds most advanced networks rely on CommScope connectivity
Job Title: Analyst I, IT Service Desk
Job Location: Hyderabad
Reports to: Lead, IT Service Desk
Skills: Proficiency in the Spanish language is mandatory.
General Summary
Support, diagnose, analu=yze, and resolve first-level user incidents and fulfill first-level user requests in compliance with CommScope Service Desk standards, policies, and procedures; meet or exceed Commscopes service level, quality, customer satisfaction, user experience, and job performance.
Provide support via chat, telephone, email, and remote support, related to workstation hardware and software, mobile devices, network connectivity, and audio, video, and web conferencing systems.
Perform account administration, software installation, and other routine activities.
Resolve basic issues directly; escalate more complex issues to upper-tier support functions, or where applicable, to the IT Service Desk Supervisor.
Leverage the knowledge base to resolve incidents and escalate when knowledge gaps are identified.
Complete all assigned learning and development activities.
Demonstrate basic knowledg
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