Company Name:-
amdocs

Job Location:-
Pune, Maharashtra

Job Summary:-
If you’re a smartphone user then you are part of an ever more connected and digital world.

At Amdocs, we are leading the digital revolution into the future.

From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.

We make sure that when you watch a video on YouTube, message friends on Snapchat or send your images on Instagram, you get great service anytime, anywhere, and on any device.

We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence
Responsible for providing best-in-class first line technical support to a global customer base.

Take part in all planned production activities like outages, releases, priority issues handling and managing customer communication
Ready to work in 24×7 support model.

Should be confident to work directly and independent with Site and business.

Required skills/domain knowledge – Business knowledge of Telecommunication
What will your job look like?
You will analyze production issues from the business and application perspective and triage them.

You will be the first line of technical support
You will have the ownership and accountability of service desk procedures
You will have to the SOX compliance and auditing
You will be responsible for managing bridge between multiple application and vendors
You will communicate with internal/external customers to enhance the understanding of customer problems
All you need is.

.

.

Bachelor’s degree in Science/IT/Computers or equivalent
3+ Years’ experience as a Service Desk Analyst
Good knowledge of any Prepaid/Postpaid telecom business
Very good business knowledge of Amdocs CRM, OMS and billing – CES 10.

2 preferable
Experience on supporting any telecom will be an added advantage.

Knowledge of Unix Shell Scripting & PL/SQL along with certification, knowledge of Python will be an added advantage
Expert in telecom domain & work in agility for multiple account and cross application.

Abl

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