Company Name:-
Maersk

Job Location:-
Pune, Maharashtra

Job Summary:-
Pick a point on the globe, and Maersk won’t be far away.

With 90% of global trade carried by sea, there is a high chance that the shoes on your feet or the phone in your pocket travelled to you on a Maersk vessel.

Would you like to be part of a team that impacts the daily lives of people in every corner of the world? Then keep reading
In 2016 Maersk embarked on a transformational journey to become the global integrator of container logistics.

Every day we continue to deliver on our vision to connect and simplify our customers’ supply chains while living our mission of facilitating global trade.

We offer
Responsible for IT delivery within database operations providing support and maintenance of MSSQL solutions in all environments following ITIL processes of Service Management.

Manage environment usage, ensuring high availability and stable environments.

To manage transitions enabling the projects to transition to run in a fast and predictable manner, and to ensure the quality of the deployed solutions.

To support and maintain the solution/services, enabling maximum benefits for the business.

To manage shared infrastructure, ensuring enough capacity to the verticals and projects.

Key responsibilities
1.

Responsible for day to day level 3 support and maintenance of the MSSQL platform.

(incidents, service request, changes and problems)
2.

Application/integration support for the MSSQL platform.

3.

Handle P1/P2 and take responsibility to fix considering business urgency.

4.

Root cause and impact analysis for all P1/P2 arising on MS SQL
5.

Perform emergency configuration changes where required.

6.

Troubleshooting incidents and handling service requests via Service Now in a timely manner ensuring these are within SLA/KPI’s.

7.

Applying critical patch updates and other security patches as and when required.

8.

Take responsibility on resolution of issues and fixes.

Coordinating with strategic vendor support to escalate bugs/fixes/patches into the environment, raising and tracking SR.

9.

Assist in application change review those being approved for production.

10.

Support pre-production / UAT / dev / test and performance testing.

11.

Configuration changes related to platform for environments.

12.

Responsible for knowledge up

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