Technical Analyst 3-Support
Company Name:-
Oracle
Job Location:-
Bengaluru, Karnataka
Job Summary:-
Senior Support Engineer is expected to apply considerable support/development/implementation experience, a deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people within both Oracle and the customer(s) encountering issues during beta and production phases.
You will be expected to master complex technical and functional areas and have the ability to suggest and/or create diagnostics and troubleshooting tools for the larger organization.
You will also be instrumental in helping to define/refine the future support processes and help prepare the larger support team for the big release.
You will be expected to coach, mentor and train your peers in other organizations, interact frequently with senior management in the support and development chain and prepare and present to large and small groups on technical and functional topics.
An opportunity to work with Cloud and on-premise customers
Desired Profile
Candidate Background and experience
More than three years implementation, support, consulting or development experience (or equivalent) in enterprise business application.
Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.
Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.
Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, Log reading, Troubleshooting techniques etc).
Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on.
Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.
Knowledge in the Finance products of EBS is mandatory
Behavioral Skills (Required)
Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
Excellent communication skills.
Able to communicate very well both technically and functionally in highly escalated situations.
Able to produce audience-appropriate communication w
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