Company Name:-
ADCI – HYD 15 SEZ

Job Location:-
Hyderabad, Telangana

Job Summary:-
Experience in people management
3+ years experience working cross functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
3+ years experience in program or project management
Bachelor’s degree.

5+ years’ experience in Workforce Management position required.

2+ years’ experience in People Management position required.

Strong contact center industry knowledge gained from roles within complex fast-paced multi-skilled & multi-site environments.

Excellent analytical and mathematical skills.

Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.

Ability to build and leverage relationships with senior leadership to effectively drive change on major, complex and long lasting initiatives.

Fosters a positive team environment and collaboration within the site.

Our Workforce Management (WFM) team, is looking for an experienced Workforce Manager based in Bangalore, Chennai, or Hyderabad to join Amazon Selling Partner Support team.

Amazon.

com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online.

By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.

com continues to grow and evolve as a world-class e-commerce platform.

The Selling Partner Support (SPS) team acts as the primary interface between Amazon and our selling partners.

We obsess over providing world-class support to Merchants selling on the Amazon platform.

We strive to predict our Selling Partner’s needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

As a SPS Workforce Manager you will monitor all issues that impact service levels and take actions to resolve or reduce the impact.

Notify support teams as required.

Perform operational and oversight responsibilities as required to ensure all SLAs are met.

Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivi

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