Company Name:-
ADCI – BLR 14 SEZ

Job Location:-
Bengaluru, Karnataka

Job Summary:-
3+ years experience in program or project management
Experience defining program requirements and using data and metrics to determine improvements
3+ years experience working cross functionally with tech and non-tech teams

Our Workforce Management (WFM) team, is looking for an experienced WFM Sr Analyst based in Bangalore, Chennai, or Hyderabad to join Amazon Selling Partner Support team.

Amazon.

com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online.

By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.

com continues to grow and evolve as a world-class e-commerce platform.

The Selling Partner Support (SPS) team acts as the primary interface between Amazon and our selling partners.

We obsess over providing world-class support to Merchants selling on the Amazon platform.

We strive to predict our Selling Partner’s needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

As a SPS WFM Sr Analyst you will monitor all issues that impact service levels and take actions to resolve or reduce the impact.

Notify support teams as required.

Perform operational and oversight responsibilities as required to ensure all SLAs are met.

Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages.

In this role you will experience a wide range of problem solving situations that require immediate real time intervention.

Responsibilities:Monitor, manage, and control the production environment for SPS North America Seller, Vendor and Brand business.

Monitor and react to Service level alerts by managing and performing recovery actions to ensure high level of service delivery at a global scale.

Ensure all service level agreements (SLAs) or quality indicators (QIs) are met to provide consistent service to customers.

Work with Operational Management to design and agree service protection strategies, ensuring buy in and commitment at all levels allowing the Real Time team to support the cus

FOR MORE DETAILS CLICK BELOW LINK

Click Here For More Details