Service Delivery Analyst II
Company Name:-
FIS Global
Job Location:-
Indore, Madhya Pradesh
Job Summary:-
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Associate’s Degree
Travel Percentage :
0%
Hadoop EngineerIndore/Pune 4 to 6 years
Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This role is a part of our Remote Infrastructure Management Team.
Develop core versions of software applications for sale to external clients.
Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives.
Interacts with engineering groups to assist in design changes to equipment and/or software.
Trains and communicates with clients on systems application.
What you will be doingLevel 2/3 responsibly and LOB point of contact responsible for daily data load processes.
Continuously provide SME knowledge to promote the operational health and monitoring of production environment of corporate systemsDemonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.
Support production escalations and manage issue through resolution to stabilize operational environment(s).
Perform L2/3 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planningMandatory Skill: Big Data/Hadoop ecosystem (Hive, MapReduce, Scoop, Pig, Spark, Hue, R or other NoSQL technologies)Should have any development & Production support KnowledgeShift: 24*7 rotation shift
What you bring:Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levelsRequires a working knowledge of applications and utilities used by supported productsSkill in basic diagnostic techniques and corrective actions to resolve day-to-day problems, Skilled use of Microsoft Office package and related software applica
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