Company Name:-
GSK

Job Location:-
Bengaluru, Karnataka

Job Summary:-
Site Name: India – Karnataka – BengaluruPosted Date: Mar 24 2021
Are you looking for an opportunity to deliver valued reporting services and support improvements to transformation activities for a global organization? If so, this is the role for you.

As Enterprise Architecture Professional you will be responsible for supporting the service process owner and performance insights to ensure delivery of the business agenda.

You will also be responsible for identifying and delivering agreed improvements to the process, tools, and technology utilized in the core operational support process.

This role will provide YOU the opportunity to lead key activities to progress YOUR career.

These responsibilities include some of the following:
Support the overall design authority for the architecture process
Maintain a detailed understanding of the underlying service landscape and the tools/platforms used to generate metrics and performance data
Perform as a process expert at extracting and analyzing data from a diverse range of sources
Participate in internal and external benchmarking exercises
Support regular reporting including those reports related to value measures and voice of customer to support the service agreement
Manage standardized reports and metrics that look at the Core Operational Support Processes
Work with the account management teams to provide real customer insights on how services are performing and perceived by the end user
Provide ad-hoc reporting to service lines when requested to support service improvement and transformation activityEnsure documentation and training is current for how reporting, metrics and insights are created
Why you?
Basic Qualifications:
We are looking for professionals with these required s

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