Company Name:-
Khoros

Job Location:-
Bengaluru, Karnataka

Job Summary:-
Overview:

#LI-MK2
ABOUT KHOROS
Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions.

Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors.

By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation.

With 2,000+ customers, including 52 of the Interbrand 100.

Khoros has ten offices globally and powers approximately 500 million digital interactions every day.

From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.

ROLE
Khoros is seeking a Senior Data Analyst as part of our Customer Operations team.

We’re looking for someone with experience organizing large amounts of data into intuitive and actionable reports – data that is created by many groups within a company, and stored in several data sources.

This is a challenging role with high expectations for:
Reporting how the activities of teams in our Customer Organization (Support, Customer Success, Professional Services, Coaching) are being performed at an operational level.

Tracking overall performance and progress of teams and activities.

Most challenging of all – Demonstrating how teams’ activities are impacting key business metrics, such as customer renewal/retention rate, customer engagement, customer satisfaction, and customer health.

Our company, (and especially this team) is definitely data-driven.

You are resourceful, reliable, organized, energetic, self-driven, strategic, and love data detective work.

You’ll enjoy working in a team environment at a fast-paced and growing company with offices in Bengaluru, and headquartered in Austin, Texas, USA.

You’ll be using state-of-the-art enterprise software for data visualization, CRM (Customer Relationship Management – we use Salesforce), Support Case Management, Customer Success Management, Surveying, and AI/Machine Learning tools.

Once you’re established in this role, we expect you to ow

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