Senior Customer Data Engineer – Data, Spark & AI
Company Name:-
Databricks
Job Location:-
Bengaluru, Karnataka
Job Summary:-
We are recruiting for a Senior Customer Data Engineer to build a team of Customer Success Engineers with post sales ownership of overall success of customers to be based in Bangalore India.
Ensure customers obtain maximum value and utilisation from our technology and services such that they renew, expand and become Databricks champions.
You will work with some of the most creative companies that are using Data and AI to transform the world.
You will be part of the Data and AI experienced team working directly with customers on the production of the use cases in partnership with our sales, marketing, field engineering, product engineering, product management and wider customer success teams.
You will assist our customers with tailor-made programmes that fit their needs and ensure that we achieve our business and customer success goals regarding renewal rates, customer satisfaction, expansion, up-sell, and new opportunities.
This is a unique opportunity within Databricks working with the EMEA team engaging with our customers in activities such onboarding them onto the Databricks platform, delivering enablement sessions, workshops and content in consideration of priorities.
Building that all important Trusted Advisor relationship by providing expertise and best practice.
You will report to the Customer Success Manager.
The impact you will have:
Work with our customers and build a Trusted Advisor relationship: Provide technical content, provide expertise and best practice.
Lead and mentor a team of technical Customer Success Engineers to achieve customer, company, and team goals.
Inspire the team to be customer obsessed by understanding customer goals, their use cases, and Databricks technology.
Work with teams to reduce customer risk and help your team with escalations.
Lead team activities to monitor customer progress, forecast growth and achieve growth (GRR) and net retention (NRR) targets.
Provide input to increase and guide internal processes and customer success service offerings
Create programmes, plans, documentation
What we look for:
You will have experience in a customer-facing role leading a technical team of consultants, solution architects or technical account managers.
You will have experience of
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