Company Name:-
Humana

Job Location:-
Louisville, KY

Job Summary:-
Job detailsJob TypeFull-timeFull Job DescriptionThe Senior Telecomm/Voice Engineer is responsible for designing and implementing all or part of the organization’s complex telecommunications infrastructure in line with pre-identified business needs and requirements.

The Senior Telecomm/Voice Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities
This role is responsible for supporting and administering existing telecom contact center technology, as well as for designing and implementing new solutions in support of enterprise level contact centers.

The primary focus is to engineer and support the data analytics component specifically providing a unified view of data and reporting across telephony and contact center systems.

This includes responsibility for design, implementation, configuration, daily operation and upgrading of core data analytics products such as but not limited to Prognosis.

Alternate technical focus may be on Avaya Aura, Oracle Session Border Controllers, SIP infrastructure, and the telecommunications aspects of the Contact Center environment.

This position makes recommendations for resources required to maintain and/or expand service levels required to ensure the successful operation of the enterprise contact center systems.

This individual will work independently and as part of the team to perform engineering duties including but not limited to design and deployment of new technology in the area of IP Telecommunication systems, specifically for the enterprise contact center solutions.

Perform other duties as assigned
Essential Functions:
Takes charge of the telecom platforms and leads the direction on best practices for supporting a SIP infrastructure.

Sets standards and direction for the data analytics and reporting platform.

Work collaboratively with business partners, vendors, and internal technical teams to design and implement new data analytics solutions in our enterprise contact centers.

Serve as the technical lead on projects of all scopes by developing design documentation, coordinating system changes, and executing configuration changes in the area of contac

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