SENIOR BUSINESS PROCESS ANALYST , SHARED SRV
Company Name:-
Rockwell Automation
Job Location:-
New Delhi, Delhi
Job Summary:-
Job Description
ROLE SUMMARY The “”Business Process Analyst”” is part of the Global Optimization & Business Intelligence We work closely with our valued stakeholders (customers, distributor partners and country teams) to drive process optimization and enhancement, and own & manage stakeholder/customer experience on every interaction in a fast paced, structured GSC environment, and reduce transactional efforts via effective and efficient processes which help to expedite issue resolution.
KEY RESPONSIBILITIES & DELIVERABLES Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely mannerPerform Process transition ensuring low effort experience for all stake holdersCreate Process flow charts , Standard processes operating instructionsDefine & agreed SLA , TAT of all newly transition processes Own and manage customer experience by providing faster resolution, effortless experience, and better customer connectDemonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets) Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills Assures change management practices are followed, including communication, training, documentation development, etc.
Reduces customer efforts and enhances productivity via process improvementsIdentifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls.
Drive the continuous process improvement, and control initiatives.
Drives the development and enhancement of measurement and analytical methodologies.
Anal
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