Senior Business Analyst, Salesforce
Company Name:-
GE Appliances
Job Location:-
Hyderabad, Telangana
Job Summary:-
JOB LOCATION
Hyderabad (SAL) IN
JOB POSTING TITLE
Senior Business Analyst, Salesforce
THE CHALLENGE
The Senior Business Analyst role supports the organization by working with the business and development teams for eliciting, understanding and documenting business needs to determine and recommend the most optimal solution.
You like to tackle complex business challenges and solve them through business improvements.
You thrive on diving into data, identifying key insights, mapping out a winning business strategy, and with your cool head and sound logic, youÂ’re able to think through problems and make actionable recommendations.
This position will report to the Senior DT Manager, Consumer and Customer Operations and will work very closely with call center associates, interface with the operations support personnel, and be the primary contact responsible for directing the development and technical deployment activities.
WHAT YOU WILL DO
Acting as a key member of the project team, facilitate requirements workshops and document detailed functional, technical, reporting & data requirements.
Lead and participate in discovery meetings with stakeholders and map out the scope for projects that meet business needs.
Gather, create and document current (as-is) and future (to-be) business requirements, data flow diagrams, SIPOC process workflows, use case scenarios and functional design for development Helps with configuration and setup, test case development, performance and load testing, and end-to-end functional/regression testing of projects Provide primary point of contact for end-user support and provide input for training material Project administration using JIRA or other appropriate tools in use for ticket creation, user stories, epics, and sprint management Develop and manage a detailed project scope, schedule and work plan milestones, and updates using standard company tools and processes such as Smartsheet Maintain resourcesÂ’ time estimates for projects and revise data periodically for accuracy Supervise/Coordinate with technical team on projects, ensuring project execution is done as per deadlines Provide project updates regularly to various stakeholders on progress of projects, risks and mitigation, and fiscal sta
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