Senior Business Analyst – CMDB
Company Name:-
Moody’s Corporation
Job Location:-
Bengaluru, Karnataka
Job Summary:-
Role/Responsibilities
Role/Responsibilities:Design and delivery of the strategy for the Configuration Management processes, the ServiceNow CMDB, ServiceNow auto discovery, and IT Asset MgmtDelivery of a single source of truth for all configuration items e.
g.
applications, servers, databases, etc and their relationshipsDesign of CMDB for specific use cases as needed e.
g.
patching and vulnerability management, request automation, business continuity management, etcManagement and improvement of auto-discovery processes and procedures, ensuring alignment with ServiceNow-recommendations for CMDB and discovery configurationDrive process standardization and automation throughout all areasStrong collaboration with stakeholders including internal customers, stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutionsRegular review of current data model, processes, procedures and toolsProactive identification of data and functionality gaps in ServiceNow CMDB and auto-discoveryTroubleshooting of any fundamental system or process issues, as needed e.
g.
auto-discovery credential errors, duplicate or missing dataManagement and prevention of unauthorized changes to the CMDBTimely resolution of CMDB problems or incidentsEnforcement of data integrity across the CMDBSupport of SOX audits and other control testingExecution of periodic CMDB data certification campaignsUsage of industry best practices where possible e.
g.
ITIL, IT4IT, TOGAF, etc.
Periodic user training and management updatesPeriodic communication of system and process enhancements
Qualifications
Required Skills and competencies:Proficient in process design and delivery of an ITIL aligned Service Asset & Configuration Management processKnowledgeable of industry best practices and trends for CMDB and configuration managementKnowledgeable of both on-premise and cloud infrastructure environments.
Proficient in data model design for CMDB including design of entity relationships, data flows and conceptual and logical data models, data dictionariesProficient in reporting and analysis, particularly with respect to CMDB quality and process complianceProficient in Service-Now auto-discovery and knowledgeable of the platforms
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