Responsibilities:

• Collaborate with project managers and project sponsors to determine project scope.

• Clearly identify project stakeholders and establish user classes, as well as their characteristics.

• Conduct interviews and product analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.

• Develop and utilize standard templates to accurately and concisely write requirement specifications.

• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

• Where necessary, develop prototypes of interfaces and attributes based on findings. Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.

• Identify and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions.

• Work with stakeholders and project team to prioritize collected requirements.

• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.

• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.

• Communicate changes, enhancements, and modifications – verbally or through written documentation project managers, sponsors, and other stakeholders so that issues and solutions are understood.

• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.

• Ensure compatibility and interoperability of in-house computing systems.

• Assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts.

• Provide orientation and training to end users for all modified and new systems

• Provide guidance and/or instruction to junior staff members.

Knowledge Skills and Experience

• College diploma or university degree in the field of business administration, computer science, finance, or information systems and  5+ years related work experience.

• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products

• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.

• Ability to apply statistical and other research methods into systems issues and products as required.

• Demonstrated project management skills and project management software skills, including MS Project.

• Working technical knowledge of scripting languages, network and PC operating systems.

• Able to exercise independent judgement and take action on it.

• Excellent analytical, mathematical, and creative problem-solving skills.

• Excellent understanding of the organization’s goals and objectives.

• Excellent listening, interpersonal, written, and oral communication skills.

• Highly self motivated and directed.

• Ability to effectively prioritize and execute tasks while under pressure.

• Strong customer service orientation.

• Experience working in a team-oriented, collaborative environment

• Excellent English language skills