Company Name:-
Calypso

Job Location:-
Mumbai, Maharashtra

Job Summary:-
About us

Calypso Technology, Inc.

is a cloud-enabled provider of cross-asset front-to-back solutions for financial markets with over 35,000 users in 60+ countries.

our award-winning software improves reliability, adaptability, and scalability across several verticals, including capital markets, investment management, central banking, clearing, treasury, liquidity, and collateral.

Calypso is pioneering innovative technologies (native cloud technology, AI, Big data) that reimagine capital markets.

We live by our core values: Transparency, Accountability, & People.

Division overview

Customer Success contributes to our efforts to enhance and transform the Calypso customer experience via a client-centric approach (building and maintaining relationships, proactively identifying potential crises that may detrimental to the user experience, meeting and exceeding client expectations).

Thus, helping to differentiate Calypso and contributing to the growth of our business.

Customer Success is composed of several organizations (Customer Delivery, Cloud Services, Calypso Learning Services, Customer Support and Customer Success Management) that manage the customer’s journey at Calypso, all of which are aligned to this common goal: providing the best customer experience via world-class service for our growing customer base.

Team and Role overview

Calypso SaaS provides the Calypso Application in a secure, robust, and redundant hosted environment with availability of all Core Calypso Interfaces and data transfer with external parties and internal systems via Secure FTP or Real-Time Messaging, while also performing regular software upgrades and maintenance.

SaaS Support serves as the single point of contact for all issues and SaaS clients.

We are seeking a senior functional and/or technical SaaS Support Analyst with experience gained in the capital markets industry working for a software vendor, consultancy, and/or trading floor.

This should include production support of Front and/or Middle Office Systems in one or more of the following: Fixed Income, FX, Interest Rate Derivatives, Credit Derivatives, Equity Derivatives, or Risk.

What you will be doing
You will work directly with users of the Calypso system to ensure prope

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