Company Name:-
Dell Technologies

Job Location:-
Bengaluru, Karnataka

Job Summary:-
Senior Advisor, VOC NPS Analytics
Data Science is all about breaking new ground to enable businesses to answer their most urgent questions.

Pioneering massively parallel data-intensive analytic processing, our mission is to develop a whole new approach to generating meaning and value from petabyte-scale data sets and shape brand new methodologies, tools, statistical methods and models.

What’s more, we are in collaboration with leading academics, industry experts and highly skilled engineers to equip our customers to generate sophisticated new insights from the biggest of big data.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor on our Data Science team in India
What you’ll achieve
Voice of Customer Office (VOC) is a global team focused solely on advocating for our customers.

Our team is the catalyst for creating a consistent and positive customer experience across our family of businesses that will differentiate Dell Technologies and add value to the customer relationship through greater trust , loyalty and engagement.

Within the VOC at Dell, we are looking for a Senior Advisor, Data Science to join our Customer and Partner Advocacy Ops & Entablement team.

In this role you’ll collaborate with a number of key stakeholders within the sales, Operations and Services team to identify opportunities for CX Improvement and work on critical projects that drive better customer experience across the Order Journey steps.

In this role you will be responsible for :
Responsible for enablement of CX Improvement programs
Development of dashboard and insights that supports CX programs
Work cross-functionally to gain buy-in, support and assistance
Identify and document key pain points of customers and partners.

Drive a summary of these points and convert them into Insights and actions
Have the ability to create a reusable, actionable customer/partner journey map
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.

Here’s what we are looking for with this role:
Essential Requirements
Understanding of Dell data set primarily around sales and services data
Collecting data through means such as analyzing business result

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