SD Analyst II
Company Name:-
American Express
Job Location:-
Bengaluru, Karnataka
Job Summary:-
You Lead the Way.
Weve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
American Express is seeking an experienced professional to join the Global Merchant & Network Technology Services (GMNTS) team as a Service Delivery Analyst II (JC 029941).
The team responsibilities include supporting authorization transaction connections and more than 250 unique functions globally.
Additional team responsibilities include identification, balancing and mitigation of problematic files, maintenance of system tables for 10+ systems, creating tables to facilitate the financial routing and system flow of new AMEX products and financial partners while ensuring compliance policies, protocols and PRSA management are adhered to.
The GMNTS team is the First Point Of Contact for Merchants, Finance, Third Party Processors (TPPs) and Global Network Services (GNS) Partners and acts as an interface between Internal/External technical support teams having to do with Authorizations and File Transfer.
Responsibilities (may include but are not limited to):
This position will be responsible for ensuring the communication of issues and solutions to all levels of management, business partners and technical support.
The successful candidate will have the ability to adapt to ever-changing processing requirements and tools.
The candidate will act in a support role which may include highlighting issues, researching cause/effect, and solutioning opportunities for improvement or control.
In-depth support for our established processing requirements.
Proficiency in using multiple systems, tools and platforms to support all regions including U.
S.
, Canada, Latin America, EMEA and JAPA.
Monitor, document and track daily processing in
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