Company Name:-
SHL Global

Job Location:-
Gurgaon, Haryana

Job Summary:-
Job Title: Managed Services Quality Assurance RepresentativeReporting To: Managed Services ManagerStaff Reporting: None
Location: India (Gurgaon)Description
SHL helps organizations assess, select and develop the right people for the right roles using proven, science-based assessments, technologies, consulting services and benchmark data and offer support to clients across the entire employee life cycle, engaging HR and leaders from Finance, IT, Sales and other organizational teams.

As a result, we help executives improve business performance by realizing the value and potential of people.

SHL Managed Services provides Recruitment Process Outsourcing (RPO) services and Outsourced assessment administration and delivery in employee performance and development programs utilizing the SHL’s extensive suite of Assessments, Platforms, Best Practices and Consulting services.

As a Managed Services Quality Assurance Representative you will have variable responsibilities and accountability across the MS operations including but not limited for the quality and accuracy of all project milestones, client specifications, project timelines and online systems.

You will be responsible for the day-to-day and strategic management of the quality assurance of all MS projects, detection of problem areas and mitigating future issues/risks and will be in charge of planning and performing corrective actions.

You will be required to work closely with the MS Management team to identify training requirements, system, process and workflow issues and enhancements and would be expected to support coaching and being a role model of the MS teams to ensure efficiencies, quality and excellent customer service.

Key Accountabilities:
Responsible for overall delivery and quality of work in line with agreed Key Performance Indicator’s (KPI’s) and Service Level Agreements (SLA’s).

Plan, perform and oversee the quality assurance of all Managed Services Client project.

Utilising strong advance excel skills to perform complex quality control processes across multiple online applications and various raw data outputs for example csv, excel, etc.

Management of large complex data sets in various formats and quality assure correct input of data into online appl

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