Process Analyst II
Company Name:-
Syniverse
Job Location:-
Hyderabad, Telangana
Job Summary:-
The primary focus of this role is to provide support for managing relationships with our Roaming Partners and other Financial Clearing Agents.
Principal Duties and ResponsibilitiesProducing all credit/debit notes on behalf of clients.
Liaising with all partners of our clients to build relationships, resolve queries, answer questions and relay information.
Acting as back-up support to an assigned individual and performing ad hoc tasks upon Lead/Manager request.
Provide support and guidance to junior colleagues.
Monitoring and replying to emails from partners/clients; referring to appropriate departments or escalating to Lead/Manager or relevant departments when appropriate.
Monitoring internal Service Level Agreements (SLA) and escalating unresolved problems to Lead/Manager when appropriate.
Raise tickets via Swift for any customer service requests and ensure closed within target completion date.
Performing billing process and generating reconciliation report/process.
Running process cut-offs as required and processing and reviewing FX trading.
Generating payment lists; downloading and storing payment information.
Performing currency account reconciliations.
Reconciliation, Processing & Control Activities within Resolution & Processing Department:Performing payable invoice reconciliation process, including approval or adjustment of invoices received from roaming partners.
Follow up on unapproved / missing invoices in line with BA GSMA documents associated with the payable invoice resolution process.
Resolving any general day to day roaming partner problems that may arise.
Dealing with e-mails sent to public folders.
Responding to requests for information from roaming partners and internal colleagues.
Amending positions, setting up manual payments and raising interest invoices.
Loading data into the system where not automated.
Monitoring loaded data; referring or escalating issues when appropriate.
Running process cut-offs as required.
Credit Collection & Allocations Activities within Resolutions & Processing Department:Daily allocation of receipts for assigned clients, including clearing of unallocated positions.
Chasing client debt using phone calls and e-mails where required on a partner basis.
Managing clientsÂ’ debt levels in adher
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