Liberty Mutual Insurance

As a Principal Vendor Operation Specialist, you will support international vendor operations within an assigned business and/or function or multiple vendors within a line of business. May serve as the sole contact who manages both the vendor relationship and vendor operations support work. Provides advanced consultative day-to-day support to vendors and business partners by researching & resolving vendor related questions and issues. Identifies vendor performance trends through research and data analysis and drives process improvement initiatives, identifies gaps, and makes recommendations for new services.

**Must be willing to travel to India**

Responsibilities:

Answers vendor and business partner questions about systems, processes, technology, and procedures of all levels of complexity.
Leads research and data analysis to report on key vendor metrics and presents findings to the vendor and/or business partners.
Leads projects of all levels of complexity and provides guidance to project team members.
Creates/updates service level agreements and appropriate penalties based on data analysis and knowledge of industry best practices.
Responsible for assigned contractor`s delivery of work including Quality, Timeliness, other Service Level Agreements, Inventory Management and other operational metrics.
Leads initiatives to monitor the health of the vendor relationships and suggests plans to improve it.
Oversees key client reviews to ensure relationship with external vendors and internal business partners remains strong.
Coaches others in the value and methodology of relationship management.
Trains vendors on new or updated process.
Contributes to vendor cost savings initiatives by researching new products and services.
May have responsibility for holding business review meetings, creating action plans and attending industry events to find new products and services.

Qualifications

Competencies typically acquired through a Bachelor`s degree or equivalent experience/training and 7+ years of relevant experience
Advanced communication (oral & written) skills to effectively communicate with internal partners and external

Remote

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