Operations Analyst
Company Name:-
Barclays
Job Location:-
Delhi, Delhi
Job Summary:-
Job Title : Operations Analyst
Location : Noida
About Barclays
Barclays is a British universal bank.
We are diversified by business, by different types of customers and clients, and by geography.
Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Dynamic Working
Our dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance.
Arrangements we offer range from working at home and changing regular hours to taking career breaks.
Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives.
If you have a need for flexibility, then please discuss this with the Hiring Manager.
The Customer Remediation Team Business Analyst is responsible for researching customer facing issues, identifying the fix and in many cases the subsequent financial remediation required to make the customer whole.
The business analyst is also responsible for writing requirements, providing root cause analysis and preventative measures within incident and or problem tickets.
This individual will be responsible for all the research associated with the ticket, and all documentation is complete.
What will you be doing?
Actively manage a caseload of 100+ cases while maintaining departmental production, quality, and aging standards.
Adhere to monthly productivity metrics.
Research and resolve Balance Transfer, Payment and CBR inquiries.
Research rejected transactions and post cardholder adjustments via TSYS TS2.
Process payment returns.
Keep customer informed of status of inquiry and next steps.
Receives significant guidance from policy and procedure.
Can exercise jud
FOR MORE DETAILS CLICK BELOW LINK
