OLM Analyst
Company Name:-
Shell
Job Location:-
Bengaluru, Karnataka
Job Summary:-
The Role
OLM Analyst is end to end (E2E) accountable for the operations of the landscapes and the delivery of the day-to-day E2E application services according to the agreed Service Levels Agreements and/or Service Tier Managements.
They are the day-to-day service integrator (end-to-end) to ensure applications landscapes remain compliant.
The person drives Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers.
They ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection.
The role assists with supportability and transition activities of enhancements and project solutions.
This includes analyzing and understanding business functional and non-functional requirements for supportability impact, as well as assessing implications of landscape changes and reviewing for enhancement and continuous improvement opportunities.
They also build knowledge of relevant information risks and regulatory requirements.
OLM Analyst should be skilled in Business Analysis, Data Solutions, Integration Solutions, and On-Premise & Cloud Hosting.
They will also show enough knowledge in related areas such as IT Service Management & Integration Support, Develop & Manage Suppliers.
This role is expected to manage Connected Worker Operate landscape (Mobile Platform) within the Asset SOM organization.
The role needs to collaborate across team(s) and has some exposure to / interaction with business leadership.
Works independently under broad managerial supervision.
Delivers the work as assigned, applying the work procedures, frameworks.
Guidance provided for those tasks where there are limited precedents available.
Key accountabilities towards the landscapes in scope are:
Be end-to-end accountable for the Operate Landscape lifecycle, working with the Business Interface, Product Manager/Product Line Manager and Support Partners.
Principle interface between Upstream Business Information Technology/Information Management (IT/IM), IT Engineering, Information Technology Services and Operations (ITSO) and Infrastructure Service Providers (ISP) and other 3rd party vendors, for the escalation and re
FOR MORE DETAILS CLICK BELOW LINK [convertful id=”110657″]
