Manager, Operations Strategy & Analysis
Company Name:-
Fundbox
Job Location:-
New York, NY
Job Summary:-
Job Description
At Fundbox our vision is to power the small business economy with innovative credit and payment solutions.
We offer fast and incredibly intuitive access to business credit.
Our goal is to unlock the potential of small businesses by giving them financial agility and peace of mind.
We need outstanding people to help us achieve our goals.
As the Manager, Operations Strategy & Analysis, you will play a key leadership role in growing Operations.
You will work closely with operations, marketing & product to help design, implement, measure, and iterate on operational strategies that drive our business metrics.
In this role, you will
Drive the Operations strategy in partnership with Ops leaders to improve efficiency for Collections, Customer Support & Account Management
Identify ” aha moments ” through data analysis which leads to maximum revenue impact through recoveries & better customer management
Build segmentation to prioritize agent bandwidth on the highest LTV customer based on user personas, behavioral data, and contact data
Develop hypothesis-driven experiments to quickly learn & influence operations strategy
Develop dashboards & ongoing reporting to surface insights and drive decision-making
You should have
A quantitative degree in a field like Statistics, Economics, Mathematics, Operations Research or Engineering – advanced degrees preferred
4+ years in Operational analytics (Sales/Collections/Customer Support) and FinTech/Financial services experience preferred
Experience with a scripting language like Python or R
Excellent communication and storytelling skills, a record of working cross-functionally to achieve results
Advanced SQL/Excel skills & high level of comfort delivering reporting and insights within a data visualization platform like Tableau
About Fundbox
Our goal is to power the small business economy.
Our story began when our co-founder’s mother encountered cash flow problems when she tried to grow her small business.
The challenges she faced inspired her son to solve the most important problems for business owners and help them access capital and financial tools.
Today, we combine cutting-edge machine learning and data science technologies with outstanding design and to
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