Manager – Customer Success Specialist
Company Name:-
Cisco Systems
Job Location:-
Bengaluru, Karnataka
Job Summary:-
What Youll Do
The Customer Success Specialist (CSS) role passionate about Cisco Data Center Solutions is a highly visible, strategic position working with customers to accelerate deliverables and drive business outcomes.
The CSS is a specialist on their aligned product or architecture.
Their mission to is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle.
The CSS helps customers adopt and expand Cisco solutions by showing impact on the customers business goals.
Maintaining an end-to-end lens, the CSS will partner closely with others (customer success executives, sales accounts teams, delivery teams, etc.
) to provide the best-possible experience for the customer via the delivery of Customer Experience Accelerators and Ask the Experts that help customers advance through critical steps in the adoption process.
This role resides within the Cisco Customer Experience (CX) organization, one of Ciscos fastest growing teams.
Deliver 1:1 Customer Consultations, Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers with a goal of driving solution adoption and attaining customer business outcomes.
Tailor work based on customer needs with scope and timely engagement Gives to the customer community digital worlds Gives to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Encourage customers to make tactical and strategic deployment decisions Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns.
Responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers
Who Youll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver outstanding customer experience.
We help seek the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication.
Our success is measured through outstanding financial results, growing customer happiness metrics, in
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