KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking an entry-level Hosting Data Analyst/Litigation Support Analyst.

The candidate will have some experience working in an office environment as well as using Microsoft Office, specifically Microsoft Excel. This position does not require any license or certification in order to be considered. We welcome all interested candidates to apply, including recent college graduates. This is an excellent entry into the legal technology field!

Remote, work from home opportunity.

What You Will Do

• Work as part of a team, candidate will be required to occasionally work with departments outside of their own, such as Engineering, Application, IT and Project Management teams
• Extract, transform and load data to hosted platforms via custom plugins or flat files
• Support our customer base through superior customer service, this will include providing technical assistance via telephone, email and screen-shares on various tasks/requests
• Account creation and send invitations to end-user(s), occasionally follow-up with a platform walkthrough should it be requested
• Creation of databases and establishing permissions for customer use prior to providing credentials to those customers
• Investigate client inquiries on their matters concerning printing, search results/creation, technical issues, etc.
• Pick up tasks from internal task system, while adhering to internal SLA’s (service-level agreement)
• Attend team meetings and company town-halls

What You Will Bring To The Role

• Bachelor’s degree or professional experience (1+ years)
• Knowledge of Microsoft Office; specifically, Microsoft Excel
• Strong attention to detail, while managing multiple tasks
• Critical thinking skills and ability to retain complex work direction
• High technical aptitude or the ability to learn quickly
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills