Company Name:-
DSM

Job Location:-
Hyderabad, Telangana

Job Summary:-
Job ID: 43404
Date: Apr 28, 2021
Job function: Support & Administration
Experience level: Experienced Hire
Business: Group Business Services
Learning Support Associate
DSM – Bright Science.

Brighter Living.

™
Royal DSM is a global, purpose-led, science-based company active in Nutrition, Health and Sustainable Living.

DSM’s purpose is to create brighter lives for all.

DSM addresses with its products and solutions some of the world’s biggest challenges while simultaneously creating economic, environmental and societal value for all its stakeholders – customers, employees, shareholders, and society at large.

DSM delivers innovative solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity.

DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees.

The company was founded in 1902 and is listed on Euronext Amsterdam.

More information can be found at www.

dsm.

com .

Purpose of the positionTo deliver solutions for customer issues that cannot be solved by Tier 0 line support by providing expertise in a SuccessFactors learning area.

To provide expertise to increase efficiency and improve quality by standardizing, optimizing and automating GP&O processes, using knowledge to deliver value to DSM.

Job contextHRSS is the global HR Shared Service Center within DSM that delivers 7 main HR transactional services to internal DSM Customers (employees and managers):
Workforce Administration
Payroll
L&D
Comp & Ben
Talent Management
Portal Services
Business Solutions & Analytics.

HRSS consists of 2 key pillars: the regional Service Delivery Centers and the Global Service Center.

HRSS works according to the following Tier Model:
Tier 0 corresponds with the GP&O Portals.

According to the model, 70% of customer questions should be covered by the content of the portal.

The regional Service Delivery Centers are responsible for the Tier 1 services for the first 4 above mentioned services.

Customers can reach out to the SDCs via submission of tickets.

In case the regional centers cannot resolve certain issues (e.

g.

due to complexity), they will escalate to Tier 2 which are located in the Glo

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