Lead – Quality and Reporting Analyst
Company Name:-
KONE
Job Location:-
Chennai, Tamil Nadu
Job Summary:-
Job description: The purpose of the position is to play a key role in supporting Device monitoring operations for KITOC, KONE IT focusing on Quality management, identify and fulfil Reporting needs, Publishing Metrics and SLA reporting bringing out the different views for continuous improvement.
Should be able to adapt quickly to the environment and have the willingness to continuously learn new tools and process related to the operations in a short time.
Activities included are:
Individual contributor with developed knowledge in a specific area of quality management and reporting.
Able to apply that knowledge in making decisions and achieving objectives.
Vendor management skills with auditing capabilities at service level.
Perform RCAs, identifying the actual cause and propose realistic corrective action.
Follow it up through implementation and enable to measure the improvement.
Work to help multiple levels of stakeholders identify and publishing needed reports.
Work to enable as good, accurate and immediate communication to the stakeholders on their respective areas
Deliver agreed objectives on time and according to SLA.
Plan objectives with support and guidance from his/her manager.
Actively communicate all relevant information ensuring close collaboration in KONE IT and with other relevant units.
Ensure that KONE and KONE IT policies, procedures and processes are met.
Gather best practices to share amongst the team and other units/teams.
Follow up any key developments in your area
Required education and skill level:
Monitoring team experience of 4 5 years with device monitoring exposure would be an advantage
Strong IT skills
An open mindset and ability to approach a problem from different perspectives for an optimal
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