Key Responsibilities

• Work closely with technical and non-technical stakeholders to understand complex business processes and system requirements in a digital modernization context.
• Lead requirements elicitation and analysis, translating business needs into clear user stories, acceptance criteria, and supporting artifacts.
• Analyze and document system behavior including APIs, data flows, integrations, edge cases, and dependencies to ensure requirements are complete and testable.
• Actively manage and maintain backlogs in Jira, ensuring appropriate prioritization, refinement, and readiness.
• Develop and maintain functional, delivery, and governance documentation in Confluence, including requirements, process flows, and decision records.
• Support and participate in established governance, intake, review, and acceptance processes.
• Partner with program leadership and technical leads to design new features and functionality based on business and customer needs.
• Collaborate with architects and developers on solution designs, integrations, and system interfaces.
• Produce and interpret complex documentation including process flows, data mappings, interface definitions, and reporting requirements.
• Collaborate closely with developers and actively work within Figma to review, annotate, validate, and iterate on wireframes, user flows, and prototypes to ensure alignment with business and functional intent.
• Facilitate working sessions, workshops, and cross-team collaboration using tools such as Mural.
• Support system demonstrations, incremental reviews, and acceptance checkpoints as well as creating documentation deliverables.
• Contribute to a mature Agile delivery environment by applying best practices and supporting continuous improvement.
• Support growth-related activities as needed, including RFIs, RFPs, and solutioning efforts.