Lead Analyst – Quality
Company Name:-
Oracle
Job Location:-
Bengaluru, Karnataka
Job Summary:-
In this role, we expect the person to;
Be part of O2C – Credit, Collections, Cash Applications & Accounts Receivables Quality team to drive
Customer Success Quality Framework
Time to Respond & Time to Resolve Audits
Transactional Audits
Process Health Audits
Root Cause Analysis
Quality Engagement Programs
Process Initiatives
Input to Ops & Training
Establish standards, systems, policies & procedures
Investigate customer complaints and non-conformance issues
Act as a catalyst for change and improvement in performance and quality
Collect, compile, record, analyze and communicate statistical quality data
Prepare reports to communicate outcomes of quality activities
Analyze data to identify areas for improvement in process & quality system
Evaluate audit findings, develop, recommend and monitor corrective and preventive actions
Identify training needs and organize training interventions to meet quality standards
Coordinate and support New Hire Training through innovative quality interventions
Monitor risk management activities
Drive VSM activity & perform process mapping for continual improvement
Who should apply?
Minimum 3 – 4 years of overall work experience
Minimum 18 months of experience in one process Credit (preferred), Collections, Cash Applications or Account Receivables
Career level – IC1 & IC2
Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.
You will assist in the collection, management, and resolution of outstanding invoices from past due accounts.
Collect overpayments from current and former employees.
Work with departmental managers to eliminate root cause of overpayment.
Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts.
Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest.
Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts.
Recognizes deteriorating credit situations recommending and implementing solutions.
Prepares coll
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