Infrastructure Support Specialist
Company Name:-
IBM
Job Location:-
Bengaluru, Karnataka
Job Summary:-
Introduction
At IBM, work is more than a job – it’s a calling: To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you’ve never thought possible.
Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
As an infrastructure support specialist, you will work with technical support team to build and maintain the foundation of application monitoring and alerting capability, monitor closely with any application and infrastructure issues and take first step of root cause analysis and troubleshoot; you are expected to be a backup (not dedicated) technical support specialist to ensure technical support team can maintain a 24×5 coverage.
you will also work in IBM cloud environment to provide necessary support to development team on DevOps needs.
Responsibilities:
Monitor Application Crons, Backup Jobs and handle day to day maintenance tasks on AIX/LINUX and WAS servers for Non-Production and Production environments.
Perform Daily system checks of the application servers.
Prepare maintenance plans and upgrade schedules for the Application Servers.
Set up Jenkins/UCD scripts to perform regular deployments on lower and production environments.
Responsible for deployments and health checks of the application hosted on AIX/LINUX servers.
Support/drive weekend deployments/maintenance activities/disaster drill tasks whenever required.
Coordinate with various teams and raise support ticket for all issues, analyses root cause and assist in efficient resolution of the problem.
Maintain logs of all issues and ensure resolutions are documented for future reference.
Experience/Knowledge about ETL Tools is an added advantage.
Provide support to Business Partners in analyzing specific business initiatives and identifying the appropriate application system solution through integration of processes, systems and information to fulfil business objectives.
Knowledge of working in Agile environment.
Good written and verbal communication skills.
Experience in using JIRA Tool.
Monitor the flow of data between applicat
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