Company Name:-
Eaton

Job Location:-
Pune, Maharashtra

Job Summary:-
If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.

We are looking forward to an Analyst Credit and Collections_APAC Region in Eaton’s Global Financial Shared Services Center, based in Pune, India.

In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are – it’s in our values, part of our vision, and our clearly defined aspirational goals.

This exciting role offers opportunity to:
PRIMARY FUNCTION:
State the primary function or overall purpose of your position.

Identify reason customers deduct and resolve deductions/dispute in tandem with various Eaton Departments, communicate credit department and company payment policy, participate in process improvement projects, and support other management directives as prescribed.

ESSENTIAL FUNCTIONS:
List the essential functions (i.

e.

key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.

Manages a deduction portfolio within a group of assigned accounts to identify, investigate/research, and analyze all deductions assigned a reason code of “No Documentation” and “Debit Memo (No Reason)” to determine the appropriate reason code to be assigned to the deduction/claimsAnalyzes root cause of the deductions to determine if the deductions are legitimate or should be presented again for collection.

Ensures that deduction issues are communicated to the appropriate level of the organization, i.

e.

with pricing, sales, or manufacturing facilities.

Calls/emails customers in case remittance/debit memos do not provide adequate information.

Forwards remittance/debit memos and other documents/communication that support the claim code to the appropriate deduction analyst.

Ensures appropriate approvals and documentation is received in order to resolve outstanding deductions.

Approvals will need to fall within established limits of authority matrix.

Takes a proactive approach to identify what causes deductions and identify measures and processes that will help eliminate future deductions.

Provides customer service and develop r

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