HCM Business Advisory Analyst
Company Name:-
Deutsche Bank
Job Location:-
Bengaluru, Karnataka
Job Summary:-
Job Title – HRdirect APAC (Bangalore)
Location Bangalore
HCM Business Advisory Analyst
The team will be responsible for providing first level resolution for all queries related to HR policies and applications.
The role requires mastery of a high number of HR topics across APAC / UK and US.
What well offer you
As part of our flexible scheme, here are just some of the benefits that youll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under child care assistance benefit (gender neutral)
Flexible working arrangements
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs.
and above
Your key responsibilities
Handling employee, former employees, HR Advisor, Internal HR solutions team queries on HR products via email and telephone for employees across APAC locations/UKUS
Good knowledge of Applications like Workday, Service Now, Oracle PeopleSoft
Thorough knowledge of policy queries like PF, UAN & Flexi basket.
Responsible for providing resolution to all first level queries.
Queries handled should to meet 100% quality.
Work to established standards on SLA & accuracy standards to ensure completion of transactions, escalation to appropriate teams as necessary and follow-ups to close pending issues.
Should have the right attitude towards customer handling.
Should be logged in to the Genesys Phone lines and be available for 8 hrs.
Considering 1 hr break in the 9hrs login.
Your skills and experience
Experience in query handling transaction processing preferably in a shared services environment.
Exposure to domain areas of HR like Onboarding, Background Screening, Offboarding, Benefits and Data Management, Payroll etc.
Good email and telephone etiquettes.
Will to work rotational shifts (APAC & UK).
Good client management and influencing skills.
Customer and service orientation with strong focus on process orientation.
Ability to follow process specifications across multiple types of transactions/ queries.
Sensitivity to accuracy, timeliness and completeness of transactions/queri
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