Event Monitoring Technician
Company Name:-
IBM
Job Location:-
Bengaluru, Karnataka
Job Summary:-
Introduction
At IBM, work is more than a job – it’s a calling: To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you’ve never thought possible.
Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
As an Event Monitoring Technician, you are responsible for timely respond to alerts, provide 24/7 support to ensure minimal downtime of IT infrastructure and Critical Business Applications
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day.
And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you canYou Role and Responsibilities
Monitoring and validation of events/alerts generated in monitoring toolset.
Use insights to correlate alerts/events and other operational data to enable consistent and valid ticket creation.
Incident assignment and coordination between Event Monitoring & other higher-level technical support team for service restoration.
Incident Management – perform first level troubleshooting of all incidents with proper documentation and escalating/resolving incidents, as per defined process.
Provide necessary support to monthly windows server patching activity and other preventative tasks.
Required Technical and Professional Expertise
1+ years of IT experience
Experience in handling tickets by identifying, prioritizing, assigning, resolving and communicating to appropriate team to provide highest level of service to Business.
Experience in Email mailbox monitoring, Vendor call management and incident creation based on calls and emails.
Experience in handling Service Requests logged for AD account unlock and password reset within the defined SLA.
Incident Management – perform first level troubleshooting of all incidents with proper documentation and escalating/resolving incidents, as per defined process.
Preferred Technical and Professional Expertise
You love collaborative environments that use agile methodologies to encourage creative
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