DBSL, Global Customer Care Enablement
Company Name:-
Cepheid
Job Location:-
Sunnyvale, CA 94089 (Lakewood area)
Job Summary:-
Job detailsJob TypeFull-timeFull Job DescriptionPOSITION SUMMARY:
The Danaher Business System Leader (DBSL) is responsible for promoting and facilitating the successful implementation of the Danaher Business System (DBS), allowing Global Customer Care Enablement to meet its strategic objectives and Key Performance Indicator (KPI) targets.
Reporting to the Sr.
Director, Global Customer Care Enablement, you will work closely with Global Product Support (GPS), New Product Introduction (NPI), Customer Care Learning and Development, Data & Analytics, Customer Care Compliance and Operations Support to drive process improvement by leveraging the DBS toolkit.
ESSENTIAL JOB RESPONSIBILITIES:
Assist departmental leadership in the development of a DBS Roadmap (i.
e.
, how to use the DBS tools to drive sustainable improvement in results and grow its businesses).
Drive targeted, sustainable improvement in QDIP (Quality, Delivery, Inventory and Productivity) that is tied to KPI targets and Daily Management (DM) by leveraging DBS tools, coaching skills, and the change management process.
Lead and manage Global Customer Care Enablement Kaizen funnel
Ensure successful kaizen events by installing and ensuring compliance to the kaizen process – (1) planning of kaizens with a dynamic funnel process tied to PD and Daily Management, (2) kaizen execution, and (3) sustainment of kaizens
Provide formal and informal DBS training and coaching to department leaders, people managers and associates
Promote and facilitate associate development in various DBS tools and kaizen leadership.
Improve DBS training and facilitation skills by pursuing certification in DBS tools (Certified Practitioner process for self and others).
Evaluate and approve Associates for CP certification.
Promote and facilitate diagnosis of workflow impediments and other wastes throughout the business, and provide expert counsel on appropriate DBS tools to eliminate them
Analyze data to identify key performance indicators and negotiate team targets to ensure customer satisfaction and regulatory compliance
Benchmark and incorporate best practices from other Danaher companies
Be an active Leader in staff meetings, PD, and Daily Management reviews (as appropriate)
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