Data Scientist
Company Name:-
Cox Communications Inc
Job Location:-
Atlanta, GA 30328
Job Summary:-
Job detailsJob TypeFull-timeFull Job DescriptionPrimary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, USA
Division: Cox Communications Inc
Job Level: Individual Contributor
Travel: No
Schedule: Full-time
Shift: Day Job
Requisition Number: 213771
Responsibilities:
Anomaly Detection and Analysis: Responsible for anomaly detection across operational metrics, isolating such anomalies to root cause, and recommending optimizations across process, policy, and platforms to reduce transactional costs while improving the customer experience.
Reactive Anomaly: Identify anomalies across the Customer Care domain including (but not limited to) transactions relating to Account Services, Technical Support, Professional Installation, Self-Installation, Customer Onboarding, and specific Products and Devices.
Proactive Anomaly: Analyze the transaction funnel to identify optimization opportunities across process, policy, and platforms.
This function will serve to seed new opportunities across the ACOE, driving discovery and analysis through the ACOEs Structured Innovation process.
Root Case Analysis: Deep-dive anomalies to root cause, providing actionable insights and recommendations on remediation strategies, or shaping tight problem statement to hand off to other ACOE teams.
Care Transaction Reduction: Opportunity identification and root cause isolation across Customer Care process and platform effectiveness.
Cross Channel Effectiveness: Establish measurement systems to monitor effectiveness across Care-related channels including Solutions Center (technical trouble shooting), Digital Assist, and Cox.
com.
Controlled Experimentation: Design, manage, and measure controlled experiments across Care platforms and processes.
Controlled experiments will be seeded from anomaly detection and cross channel effectiveness-related analysis.
End-to-End Measurement System: Build, test, and maintain an end-to-end measurement system that serves as the basis for anomaly detection including data engineering, anomaly model development, and visualization.
Additional Responsibilities:
Prepare documentation, reports, and presentations that explain outcome of analytic workstreams.
Liaise with key stakeholders across Cox Communications to ensure a
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