Company Name:-
Khoros

Job Location:-
Bengaluru, Karnataka

Job Summary:-
Overview:

#LI-MK2
ABOUT KHOROS
Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions.

Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors.

By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation.

With 2,000+ customers, including 52 of the Interbrand 100.

Khoros has ten offices globally and powers approximately 500 million digital interactions every day.

From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.

ROLE
Khoros is seeking a full-time Data Program Coordinator as a central role within the Customer Organization Data Team.

We’re looking for someone who is data-driven and can understand, report on, and make adjustments to data collection from day-to-day processes performed by teams within Khoros’ Customer Organization.

This role requires coordination with Khoros’ staff around the world, and an important requirement is to work a shift that supports EMEA and North American regions.

Typically, this will require hours from 1:30PM to 10:00 PM IST.

Teams you’ll be supporting include:
Support – we have over 70 Support Agents resolving our customers’ technical issues for multiple distinct Product Solutions.

Most are stationed in Austin, TX, USA, and Bengaluru, India offices, and others work remotely.

Customer Success – we have over 40 Customer Success Managers working with assigned accounts.

Their goal is to help customers succeed, and it’s important to understand both our CSM’s actions, and our customers’ measurable performance.

Customer Experience – we are developing an innovative program to track and measure our customer touchpoints, including the way they use our software.

This role will proactively collaborate with these teams, Business Systems / IT, and Training to document and improve Customer data analysis data structure, and data collection processes, aid in the execution of pr

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