Company Name:-
SHL Global

Job Location:-
Gurgaon, Haryana

Job Summary:-
To provide first line reactive technical support to SHL customers who are experiencing a technical problem with their SHL system or service, resolving issues on a first contact basis wherever possible To provide first line reactive technical support to candidates who are experiencing technical problems whilst attempting to complete a SHL Talent Measurement assessment, resolving issues on a first contact basis wherever possible To deliver a high level of customer service at all times and presenting a consistent ‘face of SHL’ to customers on a global basis Key Accountabilities:
Provide effective technical support in response to emails, chat and occasional inbound calls in accordance with departmental SLAs and to the agreed quality standards – in order to drive optimum service to Customers
Responsible for the initial research and investigation prior to escalating unresolved issues to the Regional Service Teams using the internal ticketing system and to monitor progress through to resolution, keeping Line Manager or Team Leaders informed
Manage communications to Customers and Candidates throughout the investigation and resolution of technical issues.

Responsible for updating CRM in a timely manner ensuring accurate and detailed notes are entered for each contact with reference numbers issues for each contact.

Support SHL Technology teams in the testing of online products
Perform Outbound courtesy calls to Customers as required
Maintain system knowledge through ongoing training & Development.

Provide UAT testing where required
Generate ideas to improve processes within the GCSC
Carry out other duties as instructed by your line manager or Team Leader
Ability to manage integrated clients and suppliers and understand the different technologies that existSkills and experience:
Excellent written and communication skills
Ability to work under pressure and deliver results
Ability to work to agreed targets
Support SHL Technology teams in the testing of online product
Good Technical know-how and how to fix software issues on PC, Laptops and Mobiles
Good Knowledge of Windows operating system plus skills in word, excel & internet related issues
About Us
SHL helps companies optimize performance and productivity through deep peo

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