Company Name:-
IDBS

Job Location:-
Bengaluru, Karnataka

Job Summary:-
Core Responsibilities
Respond to customer questions and product incidents by phone, email and online and process through to resolution, recording the status, further communications and outcomes via the IDBS Customer Relationship Management (CRM) system
Problem solve customer issues through a broad range of processes, methods and collaboration with other members the team ensuring customers’ satisfaction.

Proactively provide updates to the customer on the status
Work closely with the IDBS Engineering and Product teams to resolve software issues and defects
Collaborate with Professional Services and Account Management Teams to discuss customer problems, progress requested improvements and proactively support current customer opportunities as a customer advocate
Proactively assist our customers in understanding IDBS products, services and ongoing issues through the ongoing development of reference documentation
Contribute to the development of the team Knowledge Base and on line resources

We’re looking for
A forward-thinking and enthusiast individual with the ability to implement practical solutions
Excellent problem solving skills and ability to learn quickly on the job
Able to communicate technical information and data verbally and in writing for a variety of audiences
Good interpersonal skills; ability to work both independently and in a team environment.

Able to effectively prioritize tasks including own work and requests for help

Desirable Skills
Experience of Unix/Linux operating systems
Experience of relational databases and database API technologies
Practical experience in a programming / scripting language, e.

g.

JAVA, Python or Perl or statistical programming

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win.

As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associ

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