Company Name:-
Cisco Systems

Job Location:-
Bengaluru, Karnataka

Job Summary:-
What You’ll Do

The Customer Success Specialist (CSS) role passionate about Enterprise Networking and DNA is a highly visible, strategic position working with customers to accelerate usage and adoption of Cisco’s Intent Based Networking (IBN) products & solutions, improve customer’s value, and drive business outcomes
Specialist for their aligned product or architecture.

This role owns delivery of targeted engagements intended to increase product awareness, share industry leading practices, and drive overall product consumption and business value.

The CSS brings strategic vision and tactical expertise to ensure every customer engagement is a success while also actively participating in the global CSS Community where they collaborate with their peers to share standard methodologies and customer success stories.

The CSS is able to effectively combine deep technical knowledge with solid grasp of business priorities to provide consultative solutions pivotal to helping customers realize value faster.

This role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams

Who You’ll Work With

You will build close relationships with customers, Customer Success Executive (CSE), Success Program Manager (SPM), Sales, and CX Engineers in achieving their goals.

Through consultative engagements you will:
Deliver Accelerators and ATX (Ask-the-Expert) to a diverse set of customers that qualify, tailoring work and driving business outcomes with scope and timely engagement.

Joins the Customer Support Executive (CSE) in 1:1 customer engagements and events.

Use domain specialization and expertise to identify and proactively handle risk areas and customer expectations that could impact successful delivery
Adds to the customer community digital worlds.

Contributes to product and offers improvements by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
Inspire customers to make tactical and strategic deployment decisions
Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns and technology troubleshooting
Responsible for evangelizing adjacent CX technology solutions with sales specialists, delivery team

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