Customer Service, ICB entry
Company Name:-
Agilent Technologies, Inc.
Job Location:-
Gurgaon, Haryana
Job Summary:-
Agilent inspires and supports discoveries that advance the quality of life.
We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us.
Information about Agilent is available at www.
agilent.
com.
Responsible for interfacing with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
Responds to and /or aids internal customers and Agilent trade customers in areas such as product order fulfillment processes, customer service requests, product changes or returns, application assistance, accounts receivable collections, contract issues/administration or lease administration.
Responsible for customer service tasks which require planning and judgment Solves a broad range of customer service problems varying in scope and complexity.
Collections Provides administrative support in the collections process.
Hence requirement is for a minimum of 7 years in B2B collections, preferably an experience in SAP (ERP tool)An individual who has historically worked on improving collection effectiveness along with process improvement projects, resolves and manages past due accounts and outstanding invoices.
Monitors processes and the effectiveness of business controls and recommends improvements.
Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries.
Responsible in Preparation of monthly dashboard report which includes Business Presentation to the Leadership, BRR, KPI metricesDriving synergies regular forum to identify areas of opportunities and strengthening the process, e.
g – reducing 360+ cases, On account, write off (bad debt/disputes)Interfaces with sales support, customer service and accounts receivable to reconcile accounts.
An experienced and skilled resource who can understand the business & escalation metrics thoroughly and contribute positively
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